Last Updated: May 2026

Welcome to Crows Nest FC (“Company”, “we”, “our”, or “us”). This Refund Policy explains the conditions, limitations, and procedures relating to cancellations, refunds, postponed events, ticket-related inquiries, and event-related services provided through our platform.

By using this website or submitting a booking request, inquiry, or purchase, you acknowledge and agree to the terms outlined in this Refund Policy.

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1. General Refund Policy

All ticket purchases, hospitality experiences, booking requests, and football-related event services are subject to availability, supplier conditions, organizer policies, and marketplace terms.

Due to the nature of live sporting events and third-party ticket sourcing, all sales may be considered final unless otherwise stated.

Refund eligibility may vary depending on:

• Event organizer policies

• Ticket supplier conditions

• Marketplace rules

• Event status changes

• Delivery status

• Hospitality package terms

Crows Nest FC reserves the right to review refund requests on a case-by-case basis.

 

2. Non-Refundable Situations

Refunds are generally not available for:

• Change of personal plans

• Scheduling conflicts

• Missed events

• Failure to attend the event

• Incorrect information submitted by the customer

• Visa or travel issues

• Transportation delays

• Weather conditions

• Personal emergencies

• Failure to review event details

• Venue entry refusal due to customer conduct or documentation issues

Customers are responsible for reviewing all event information carefully before submitting any purchase or inquiry.

 

3. Event Postponements and Rescheduled Events

Football events may occasionally be postponed or rescheduled by event organizers, governing bodies, or venue operators.

In such cases:

• Tickets may remain valid for the updated event date

• Refund eligibility will depend on organizer or supplier policies

• Replacement tickets or updated event access may be provided where applicable

Crows Nest FC does not control organizer decisions regarding postponed or rescheduled events.

Customers are encouraged to monitor official event announcements regularly.

 

4. Event Cancellations

If an event is officially cancelled and not rescheduled, refund eligibility may depend on:

• Supplier policies

• Organizer refund procedures

• Marketplace conditions

• Hospitality package components already fulfilled

Where applicable, eligible refunds may be processed after confirmation is received from the relevant supplier or organizer.

Processing timelines may vary depending on:

• Payment provider procedures

• Supplier review periods

• Banking institutions

• Currency processing timelines

 

5. Third-Party Suppliers

Crows Nest FC may work with:

• Independent ticket suppliers

• Hospitality providers

• Event marketplaces

• Third-party ticket fulfillment services

As a result, certain bookings may be subject to additional third-party refund conditions outside the direct control of Crows Nest FC.

Customers acknowledge that:

• Supplier-specific rules may apply

• Certain fees may be non-refundable

• Refund processing timelines may vary

• Organizer policies may override standard refund expectations

 

6. Service Fees and Administrative Costs

Certain service fees, processing charges, administrative costs, sourcing fees, or transaction-related expenses may be non-refundable.

This may include:

• Payment processing fees

• Currency conversion charges

• Supplier sourcing costs

• Administrative handling fees

• Marketplace transaction fees

Any applicable deductions will be determined based on the specific booking circumstances.

 

7. Incorrect Customer Information

Customers are responsible for providing accurate:

• Full name

• Email address

• Contact number

• Billing information

• Event selection details

Crows Nest FC is not responsible for losses or delivery issues caused by incorrect customer information.

Refunds may not be available where customer-provided information results in failed processing or event access complications.

 

8. Fraud Prevention and Chargebacks

Crows Nest FC reserves the right to:

• Review suspicious refund requests

• Investigate disputed transactions

• Request identity verification

• Reject fraudulent claims

Unauthorized chargebacks or fraudulent payment disputes may result in:

• Booking cancellation

• Account restrictions

• Legal review where applicable

 

9. Limitation of Liability

Crows Nest FC shall not be held responsible for:

• Organizer schedule changes

• Venue restrictions

• Supplier delays

• Event access limitations

• Government travel restrictions

• Force majeure events

• Third-party failures beyond reasonable control

Users acknowledge the risks associated with live sporting events, international travel, and third-party ticket sourcing.

 

10. Policy Changes

Crows Nest FC reserves the right to update or modify this Refund Policy at any time without prior notice.

Updated policies will become effective immediately upon publication on this website.

Customers are encouraged to review this page periodically.

 

11. Contact Information

For refund-related inquiries or support requests, please contact:

support@crowsnestfc2026.com